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Support

Our dedicated team includes:

  • Project Managers
  • Graphic Designers
  • SEO Team (search engine optimising)
  • Linux technical team (hardware and software)

Project Manager

Your dedicated project manager will make sure that you are looked after from start to finish when you purchase one of our packages. Your Project Manager will aim to ensure that you have a fully functional website and robust emails at all times. Your Project Manager will be responsible for managing your project with you until completion and sign off of your site.

Graphic Designer

Your dedicated Graphic Designer will work with you to create and design your new website or logo. They will gather your initial wants and expectations and will create the design you are looking for.

SEO Team (search engine optimising)

Our SEO team will work on your website to get your website up the rankings of Google. Depending on whether you purchase the local or national SEO package, our team will help your business target local/ national customers, building your brand awareness and social exposure where it matters most. Our SEO team will help boost your search engine rankings for local/national searches, in turn this will help you increase the number of visitors to your website.

Linux technical team (hardware and software) 

We have a team of people who administer our servers, they monitor, secure and upgrade the servers, solve software technical issues, and generally ensure that the server is working at its optimum best so that your websites and emails work all the time. This team operates 24/7.

As you can see there is an extensive amount of knowledge and experts behind the scenes ready to help you with your website and hosting, and to make sure that you get a great reliable service.

Further Support

Our support continues after your website goes live and we will be with you all the way. If you need to make changes down the line we are on hand to help. If, for example, you need to install a plugin, we will help you. You may in future wish to change the theme of your site and we will do this for you. We can also help you add social media integration to your site at any future date.

We also offer remote support where, with your permission, we can connect to your computer to setup your email account for you.

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Delivery 

How long will it take for you to build my website?

It takes us 7 days to build your website. While we are building your website, you must supply us with your website content. The quicker you upload your content, the quicker we can add it to your website.

When will my website go live?

We will send you a copy of your website for you to approve. When you are happy with your website, you must click the Go Live button on the Go Live Form. Your website will then Go Live within 48 hours.

What do I need to do with my old website?

If you have any content, images or information you wish to keep from your old website, you must save it. If you have any emails which you want to keep from your old provider, you must also save them. Once the switch has been made from your old website to your new website, we cannot get back any of your data. Please make sure you save what you need.

What next?

It’s great that you’ve now got your new and up to date website, but how do you plan on driving people to your website?

Have you thought about e-mail marketing?

Click here to learn more on how to drive business to your website via e-mail marketing